Our values are not found in the positions or roles we play, but in the quality of the interaction we bring to everything we do.
Robert Chisholm's strong belief in fairness, social justice and public service informs his life choices. He worked with the Canadian Union of Public Employees in Ottawa and Atlantic Canada, where he was Atlantic Regional Director. He served as a Member of the Legislative Assembly of Nova Scotia, the Leader of the Nova Scotia NDP, the Leader of the Official Opposition and as Member of Parliament for Dartmouth-Cole Harbour. He has served on the Boards of Directors of numerous organizations including Dalhousie University and the United Way of Halifax.
Today, Robert works with organizations and individuals who look to turn their visions into realities and their opportunities into results. He uses his experience, skills and values to provide strategic support for leaders and their teams during times of change, challenge and crisis.
As a principal at Simon Chisholm Consulting, Robert assists his clients by offering a confidential and respectful environment for solving problems. He understands that by building and maintaining respectful and authentic relationships, individuals and organizations will have a greater opportunity to achieve their goals.
Robert has a Master's Degree in Sociology, a course on Leadership in the 21st Century from Harvard's Kennedy School of Government, certification in Negotiations and Dispute Resolution and is an Associate Certified Coach (ACC) with the International Coaching Federation.
In his spare time Robert loves to golf, run, play hockey and read.
Passionate about social justice, Paula Simon worked at a senior level in the field for over 25 years with both the Federal and Provincial governments in three different Provinces. She has a Bachelor of Arts and a Masters of Social Work from Dalhousie, as well as four negotiation and mediation certificates from the Harvard Negotiations Project.
Paula is an intuitive and passionate believer in relationships and human potential. Undeniably spirited, she brings a genuine interest to every encounter. Paula believes you and your organization can achieve their highest potential through authentic behavior and conscious decision-making.Paula understands the importance of giving back to her community. She's been a volunteer board member of of Phoenix Youth Programs, the IWK Health Centre, Big Brother Big Sisters and President of the NS NDP. Paula currently serves on the Board of Governors at Dalhousie University.
Paula has recently published a book entitled, "The Gift of Loss" which shares her journey with Robert through the loss of their son to a life of hope, joy and gratitude. For more information click The Gift of Loss.
In her spare time Paula likes to paint and write.
Fundamental to the success of your organization is the alignment of personal with organizational values/purpose.
We will work with you to:
Confidential conversations focused on supporting your desire for change. If you are willing to explore why and how you do your work, are committed to replacing habits that cause you problems, with habits that better reflect your purpose and meet your professional and personal goals, we can help you achieve success.
We spend probably 30% of our life working so doing something meaningful in an environment where we can work hard and be successful, be part of a team and feel and be appreciated, is important. In order to do these things one important ingredient is having good relationships, with our boss, coworkers, reports and others we come in contact with. This does not mean everyone has to be friends, but it does mean being able to trust and be trusted.
As I go about my coaching work, I increasingly see how important trust is for leaders and organizations and how little it is really understood and appreciated. I don’t think I’ve had a conversation with a client where the issue has not come up. Leaders generally see themselves as people with good intent, who are working hard, managing human and financial resources to meet the organization’s stated mission. There is an implicit assumption or expectation that everyone trusts them because they are the leader. They generally see themselves as encouraging, helpful and nice people and therefore trustworthy. However, actions speak louder than words – it not what you say, it’s what you do - that telegraphs the work culture.
I know this is how I thought about trust in my various roles. As I reflect back I can see how my behavior and those of people around me affected trust levels, in good and bad ways. I sometimes wish I had been more aware of some of the things I’m talking about in this article but as Maya Angelou says, “I did then what I knew to do. Now that I know better, I do better” and I bring this awareness to my coaching. I urge leaders working to build a productive and healthy organization to pay attention to trust.
Identifying The Problem
Here are a few questions for reflection:
The answers to these questions will help you assess if trust is an issue in your workplace. The level of trust can have a huge impact on everyone’s ability to be productive, successful and feel fulfilled at work. Trust levels can be a huge boost or drag on organization.
Pay Attention To The Signs
Here’s just one simple example of how a lack of trust can play itself out. It’s not always easy to tell what’s at issue and maybe the main point of the example is to listen carefully.
I was working with a client who was feeling uncertainty about some of her work priorities. She was expected/encouraged to focus on activities that didn’t really fit within her responsibilities and it was taking away from her primary job. She enjoyed the additional assignment and was good at it. But, she was uncomfortable with her attention being drawn away from her main responsibilities. She raised this with her supervisor and was reassured that it wasn’t a problem and was told not to worry.
Her initial reaction was, well if my supervisor says its ok, why worry? However, she continued to feel uncomfortable. Why was she not convinced by the reassurance of her supervisor? She finally acknowledged that she didn’t know if her supervisor would have her back if she was criticized for letting some of her other duties slide. It became clear that something had happened to her or she had witnessed her supervisor behaving in a manner that weakened her level of trust. I bet if her supervisor was told there was a trust issue she wouldn’t believe it.
I often hear people say all the right words about why they can be trusted but often the opposite is true. They fail to recognize how their behavior can undermine trust.
In order to help my clients recognize this behavior I use the “ABCD Trust Model” presented by Ken Blanchard in his book “Trust Works!”. This model is based on behaviors that are easily understood in any context, personal or professional. As Blanchard describes, “it’s all about perception and trust is in the eye of the beholder”. In the above example, the supervisor may not have any idea of how their behavior had contributed to a lack of trust. If they understand what’s going on, they can do the work necessary to repair/build trust.
The ABCD Trust model:
Able – are you able to deliver, are you competent and do you have skills?
Believable – do you keep confidences, tell the truth and show respect?
Connected – are you connected to others, do you care, listen and show empathy?
Dependable – are you accountable, consistent and there for others.
I use an exercise from Blanchard’s book as an awareness tool for clients to help them identify their behaviors that build or erode trust. It is designed to assess how trustful they think they are. In addition I use it to introduce/identify ways they behave that affects trust and help them think about ways others are behaving that impacts their ability to trust.
Trust is a huge issue in organizations affecting productivity and wellness. The first step is being aware. Leaders need to examine their behaviors and those of others in the organization. They need to start by taking a hard look at themselves and asking, are you able, believable, connected and dependable? And if not, improvements in trust levels can be made, with commitment and patience. The results will be a better more productive and healthy organization.
Lead and/or support principled negotiations. We believe negotiations can lead to successful outcomes when conducted ethically, with respect and fairness and a commitment to sustainable relationships . We can lead or provide support for negotiations internal and external to your organization.
Resolve conflicts and build relations inside and outside the organization. Conflicts arise and can be satisfactorily resolved with respectful communication and the identification of shared interests. Resolving disputes fairly and respectfully recognizes the value of relationships to those involved and the organization.
We believe that authentic relationships are the cornerstone of great work. We help individuals and organizations identify their key questions and inspired solutions. We will engage with you in processes that encourage truth telling and acknowledges that wisdom comes from within. In this way we will help you tell your story, and bring life to your organization’s values.
We believe that things happen ‘for you’, not ‘to you’. Whatever is happening in your personal and professional life, presents an opportunity for learning and growth. So rather than being a victim you become a ‘leader in your life’.
Some of the guiding principles we bring to every engagement: